Privacy Policy
This Privacy Policy applies to the website accessible at https://arrivednow.com (the "Website") as well as the services and mobile applications offered by Arrived, LLC (the "Company"). The Company may also be referred to in this Privacy Policy as "we," "us," or "our." This Privacy Policy describes how we collect and use personal information collected through the Website or through your correspondence with us by phone, email, or otherwise. By accessing or using the Website or our services, you agree to this Privacy Policy. If you do not agree to this Privacy Policy, do not access our Website or use our services.
For purposes of the General Data Protection Regulation 2018 ("GDPR"), the data controller is Arrived, LLC.
Information We Collect About You
We adhere to ethical standards in gathering, using, and safeguarding the information you provide. We collect personal information that you voluntarily submit through the Website or when you communicate with us. This may include your name, mailing address, email address, phone number, usage information (including materials accessed on the Website), and messages sent through our online forms.
We may also automatically collect technical information each time you visit the Website, such as your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and device platform. We may collect details about your visit and on-site activity, including pages viewed, page response times, download errors, time spent on pages, interactions (such as scrolling, clicks, and mouseovers), navigation methods, and methods used to contact our support team.
Information We Receive From Other Sources
We may receive information about you from third parties we work closely with to provide, promote, and improve our services. These include business and integration partners, service vendors (e.g., technical and payment services), analytics providers, and search information providers.
How We Collect Information
We collect information when you submit inquiries through our online contact form and when you speak to us by telephone. Calls may be recorded for quality assurance purposes; this Privacy Policy also governs those recordings.
Cookies
Cookies are small files that a site or its service provider transfers to your device through your web browser to recognize your browser and remember certain information. We do not link cookie information to personal information you submit. We use both session cookies (expire when you close your browser) and persistent cookies (remain on your device for an extended period).
Types of cookies we use
- Strictly Necessary Cookies: Required for Website operation (e.g., logging into secure areas, shopping carts, e-billing).
- Analytical/Performance Cookies: Help us recognize and count visitors and understand how visitors navigate the Website to improve performance.
- Functionality Cookies: Recognize you when you return to the Website and remember preferences.
- Targeting Cookies: Record pages visited and links followed to help make the Website more relevant to your interests.
We may use analytics services that utilize cookies to collect information on Website usage and prepare reports for us. We do not use analytics tools to track or collect personal information.
Web Beacons
Web beacons (also called clear gifs) are tiny graphics with unique identifiers, similar to cookies, used to track movements of web users, compile aggregated statistics about site usage, and understand email engagement (e.g., whether an email has been opened). We do not link web beacon information to personal information.
Log Files
Like most websites, we gather certain information and store it in log files, including IP addresses, browser type, internet service provider, referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to analyze trends, administer the site, track users’ movements, and gather demographic information on an aggregated basis. We do not link this data to personal information.
You have various tools to control cookies, web beacons, and similar technologies, including browser controls to block/delete cookies and opt-out controls offered by some third-party analytics providers.
Children
We do not knowingly collect information from anyone under the age of 16.
Social Media Widgets
Our Website may include social media features or widgets. These features may collect your IP address and details about the page you are visiting and may set a cookie to function properly. Your interactions with these features are governed by the privacy policy of the provider.
Use of Information
Meeting Our Obligations to You
We may use your personal information to respond to your requests, provide information about our products and services, and deliver or support contracted services or products.
Improving and Maintaining the Website
We may use your information to investigate customer service issues, diagnose server problems, develop new functionality, and improve and administer the Website.
Improving and Developing Products and Services
We may use your personal information to improve and develop our offerings and may use aggregated and anonymized information to help us provide the best possible service.
Communicating with You
We may inform you about new features and offers that may be of interest.
Marketing the Website and Our Services
We may use aggregated and anonymized information for marketing purposes, including generating or selling advertisements.
Disclosure of Your Information to Third Parties
Law Enforcement
We may share your information with law enforcement or government agencies in response to a subpoena, audit, or as otherwise required by law.
Agents and Consultants
We may engage companies to perform functions on our behalf (e.g., email delivery, payment processing, market research). These companies are not permitted to use personal information for purposes other than providing services to us. We may also share email addresses with third parties to provide custom marketing on their platforms.
Business Transfers
If we sell all or part of our business or enter into a merger, personal and non-personal information may be transferred to the acquiring or surviving company.
General Marketing Purposes
We may provide non-personal information about sales and Website traffic patterns to third-party advertisers.
Your Rights
- Right of Access and Portability: Obtain access to your personal information and receive it in a commonly used format, and have it transmitted to another controller.
- Right to Rectification: Request correction of inaccurate or incomplete personal information.
- Right to Erasure: Request deletion of your personal information in certain circumstances.
- Right to Restriction: Request restriction of processing in certain circumstances.
- Right to Object: Object to processing based on your particular situation and to direct marketing.
You may request that we do not process your personal information for marketing purposes by using the unsubscribe mechanisms in our emails or by contacting us. We may not include opt-out information in transactional (non-marketing) emails.
California residents may request certain information regarding our disclosure of personal information for third parties’ direct marketing purposes.
You may exercise your rights via telephone or email. Please call (800) 215-9880 to review, change, or correct information. You may request deletion of your account and associated personal information by contacting us at Jennifer@arrivednow.com or (800) 215-9880. If you make a request, you should receive an email response from us. Please contact us if you do not receive confirmation within 30 days.
Third Party Websites
We are not responsible for the privacy practices or policies of any third-party websites linked from the Website. We encourage you to read their privacy policies before providing personal information.
Data Storage and Security
Information we collect is stored in our secured databases and may also be stored on the servers of service providers. Information may be stored in the United States and other countries where we or our service providers operate. If you are in the European Union, Switzerland, or other regions with data laws, you acknowledge that we may transfer, process, and store your personal information in countries whose privacy laws may be less strict than those of your region.
We use commercially reasonable efforts to maintain the security of the Website and your information. If you establish an account, access is protected by your chosen password and/or username (passwords are encrypted). Do not divulge your password to anyone, change it regularly, and use a secure browser. We are not responsible for activity resulting from a failure to safeguard your credentials. Log out after use, especially on shared devices. Please notify us as soon as possible if your username or password is compromised.
No data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. While we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations of the Internet beyond our control; (b) the security, integrity, and privacy of information exchanged through the Website cannot be guaranteed, and we have no liability for loss, misuse, disclosure, or alteration; and (c) information may be viewed or tampered with in transit by a third party.
If we become aware of a data breach likely to result in a risk to individuals’ rights and freedoms, we will notify you within 72 hours of becoming aware of the breach.
Notwithstanding the foregoing, the Website is provided "as is" without any express or implied warranty, including warranties of merchantability, reliability, or fitness for a particular purpose.
Changes in Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to the Website, technology, or legal requirements. We will post any changes on the Website.
Contact Us
To report any known or suspected privacy or security breaches, or to submit privacy-related questions or complaints, please contact: Jennifer@arrivednow.com
Revised: May 2018