Terms and Conditions
By renting our home, you are agreeing to the following:
- Check-in and checkout times – Check-in time is 4:00 p.m. and checkout is by 11:00 a.m. local time. No early check-ins or late check-outs.
- Non-smoking – All homes are non-smoking, including patios, lanais, and shared areas (pool, BBQ, tennis court, etc.). No smoking of any kind, including vapor and e‑cigarettes. A $500 fine will be charged to the card on file for violations, and guests may be evicted without refund. Additional cleaning or damage fees (burns, deodorizing, extra housekeeping) will also be charged.
- Pets – Pets are allowed only in designated pet-friendly homes with prior approval and a $15/night/pet fee. Pets are not allowed on furniture or bedding and must be crated when left alone. Guests must clean up pet waste or a $50/hour (1-hour minimum) fee will be charged. Pet damage is not covered by damage waivers or insurance and will be billed to the guest.
- Reservation and payment – A 50% advance payment is required at booking; the remaining 50% is due 30 days before arrival and will be charged to the card on file unless a new card is provided before the due date.
- Rate changes – Rates are subject to change until the reservation deposit is received and the reservation is confirmed.
- Inclusive fees – Rates include a one-time cleaning fee (varies by home), applicable taxes, booking fee, and accidental damage waiver.
- Falsified reservations – Reservations made under false pretenses are subject to forfeiture of payments and denial of check-in.
- Cancellations – Cancellations for any reason are allowed up to 30 days prior to arrival with a full refund. Date modifications are allowed up to 30 days prior to arrival. Note: Bookings made via Airbnb follow the Airbnb cancellation policy as stated in your Airbnb reservation.
- License to occupy / Guest conduct – Guests must act in a manner that does not disturb others or neighbors. Violations include, but are not limited to: intoxication or disorderly conduct; excessive noise, large parties, threats, or intimidation; exceeding occupancy; intentional damage; or illegal activity. Violations may result in removal without refund and charges for repair and cleanup.
- Damage waiver – If purchased, the damage waiver covers up to $1,500 in accidental damages disclosed prior to checkout. Undisclosed damages or damages exceeding $1,500 will be charged to the card on file. Intentional or grossly negligent damages are not covered and will be fully charged to the card on file. If no waiver is purchased, a $1,500 damage deposit is required at booking.
- Maximum occupancy – Occupancy is limited to each home’s legal maximum per applicable regulations.
- No daily maid service – Linens, bath towels, and hot tub/pool towels are provided. Daily maid service is not included.
- Parking – Park only in designated areas. Illegally parked vehicles may be towed at the owner’s expense.
- Hot tubs and pools – No children under 12 are permitted in hot tubs. Use at your own risk. If the hot tub must be drained after checkout, a $200 fee applies. Covers are for insulation only; do not stand on them. A $20/night refund applies for nights when a hot tub is non-operable.
- Bikes – Some homes include bikes. Use at your own risk; no warranties are made regarding their safety or condition. Bring your own helmet.
- Responsibility – Homes are privately owned. Owners are not responsible for accidents, injuries, illnesses, or loss of personal belongings. By accepting this reservation, guests assume all risks associated with use of the premises by themselves and their invitees.
- Attorneys’ fees – In any action to enforce or related to the rental, owner/agent is entitled to reimbursement of all costs and reasonable attorneys’ fees, which guest agrees shall be classified and billed as added rent, in addition to any other damages owed.
- Travel insurance – Red Sky Travel Insurance is available with your reservation. Vacation Rental Insurance may reimburse pre-paid, non-refundable expenses for certain unforeseen events. We strongly recommend purchasing this protection.
- Written exceptions – Any exceptions to these policies must be approved in writing in advance.
Good Neighbor Guidelines
- 24-hour contact information – For concerns about your stay or neighbors, use the 24-hour contact in your lease or posted in the unit. In an emergency, call 911.
- General respect – Be courteous and respectful of neighbors and their property.
- Noise – Respect quiet enjoyment, especially after 10:00 p.m.
- Property maintenance – Keep the property clean and free of trash.
- Garbage – Place trash/recycling for pickup at the appropriate time and return containers within 12 hours. Properly extinguish and dispose of cigarette butts.
- Parking and traffic safety – Park on-site when possible. Do not block driveways, sidewalks, alleys, or mailboxes, and do not park on lawns. Drive slowly and watch for pedestrians and children.
- Pets – Clean up after pets, prevent excessive barking, control aggressive behavior, follow leash laws, and store pet food indoors.
- Guest responsibility – Approved guests and visitors must follow these guidelines. See your rental agreement for additional terms and consequences for violations.